PRIVACY POLICY

1. Introduction

AUS Fragrances ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us.

2. Information We Collect

We collect information you provide directly to us, including:

• Personal Information: Name, email address, phone number, shipping address
• Payment Information: Payment details are processed securely by our payment provider (Safepay)
• Account Information: Login credentials if you create an account
• Order Information: Products purchased, order history, and preferences

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and browsing behavior through cookies and similar technologies.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These include:

You can manage your cookie preferences at any time through our cookie consent banner or by adjusting your browser settings.

4. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Communicate with you about products, services, and promotions
• Improve our website and services
• Detect and prevent fraud
• Comply with legal obligations

5. Third-Party Services

We work with trusted third-party service providers to operate our website and deliver our services:

• Supabase: Database and authentication services
• Safepay: Secure payment processing
• Cloudinary: Image storage and optimization
• Vercel: Website hosting
• Resend: Transactional email delivery

These providers have their own privacy policies and may collect information as specified in their respective policies.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order information is retained for a minimum of 5 years for legal and accounting purposes.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent for non-essential cookies

To exercise any of these rights, please contact us through our social media channels or WhatsApp.

9. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us via WhatsApp or through our social media channels.