REFUND & RETURN POLICY

1. Overview

At AUS Fragrances, we want you to be completely satisfied with your purchase. This policy outlines our procedures for returns, refunds, and order cancellations.

2. Order Cancellation

You may cancel your order under the following conditions:

• Before Shipping: Orders can be cancelled free of charge before they are dispatched
• After Shipping: Once an order has been shipped, it cannot be cancelled. You may refuse delivery or initiate a return after receiving the product
• Cash on Delivery (COD): COD orders can be cancelled anytime before delivery

To cancel an order, please contact us via WhatsApp with your order number as soon as possible.

3. Return Policy

We accept returns within 7 days of delivery, subject to the following conditions:

4. Return Process

1. Contact us via WhatsApp with your order number and reason for return
2. We will review your request and provide return authorization if eligible
3. Pack the product securely in its original packaging
4. Ship the product to our provided address
5. Once received and inspected, we will process your refund

Note: Return shipping costs are the customer's responsibility unless the return is due to our error (wrong product shipped or product damaged during shipping).

5. Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Card Payments: Refund will be credited to the original payment method within 7-14 business days
• Bank Transfer: Refund will be transferred to your provided bank account within 7-14 business days
• Cash on Delivery: Refund will be transferred to your bank account upon providing account details

Please note that banks may take additional time to reflect the refund in your account.

6. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us within 24 hours of delivery with photos of the damage
• Do not discard the product or packaging until the claim is resolved
• We will arrange a replacement or full refund at no additional cost to you

7. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item.

8. Contact Us

For any questions regarding cancellations, returns, or refunds, please contact us via WhatsApp or through our social media channels. We aim to respond to all inquiries within 24 hours.